1. Deposit and Withdrawal FAQs


Maximum Waiting Time:

We guarantee that after you submit a withdrawal or deposit request, we will process it within one business day. This means you won't have to wait for an extended period for your funds to be processed. However, please note that there may be significant delays in transaction processing due to network congestion.

Continuous Improvement:

We are committed to continously improving our withdrawal process to ensure it goes smoothly and efficiently. We will explore the latest technologies and best practices in order to enhance our services and satisfy your needs.

If you have any questions or require assistance regarding withdrawal waiting times, please feel free to contact our customer service team at support@aic.exchange. We are fully here to support you.



2. KYC Verification Time


KYC verification is an essential step in ensuring our platform meets regulatory requirements and safeguards the security of your transactions.

We value your time and aim to make the KYC verification procedure as swift and seamless as possible. Therefore, we pledge to do the following:

Waiting Time:

Once you submit a KYC verification request, we will review it within three business days. This means you can keep utilizing our platform and enjoy the trading experience in a shorter time.

KYC Expert Team:

We have a dedicated KYC team that ensures your information's security and proper management. We will ensure that the KYC review process adheres to the highest security standards.

Communication and Support:

If you encounter any issues or require assistance during the KYC verification process, please don't hesitate to contact our customer service team. We will do our utmost to assist you and ensure a smooth KYC verification procedure.

Please keep in mind that the actual KYC verification waiting time might be influenced by variety of circumstances, including the completeness and accuracy of the information provided. Please ensure that the submitted information is clear and full to enable the quickest KYC evaluation.

We truly appreciate your decision to participate in our exchange and your faith in us. We are looking forward to expanding together and offering even greater service.



Live online text customer service hours:

Monday-Friday (UTC+8) 10:00-21:00

Saturday-Sunday (UTC+8) 10:00-18:00

If it is not during live online customer service hours, please use the email address: support@aic.exchange. Customer service hours will reply as soon as possible.